Retail Sales and Service Management
Course overview
This course provides an introduction to the fundamentals of retail sales and service management, focusing on the essential skills needed to succeed in the retail sector. Students will explore topics such as customer relationship management, sales strategies, merchandising, digital retailing, and service excellence. The course is designed for individuals interested in starting or advancing their careers in retail sales and service management, including sales associates, supervisors, and new entrepreneurs in retail.
Program Duration
20 hours / 4 weeks
Admission Requirements
High School or Equivalent
Learning Objectives
Upon completion of this program, graduates will be able to:
Understand the key principles of retail management, including customer service, sales strategies, and operational efficiency.
Develop effective communication and interpersonal skills for managing customer relationships.
Learn how to apply merchandising techniques and inventory management to maximize sales.
Explore digital retailing trends and how technology is shaping the future of retail.
Gain insights into leadership and team management within the retail environment.
Upon completion of this program, graduates will be equipped to work in:
• Leadership roles in the fast-paced retail environment.
Delivery Method
In Class
Distance education
Fees
Domestic Students:
• Tuition Fee: $625
• Application Fee: $150
• Administrative Fee: $25
Total Fee – $800
International Students:
• Tuition Fee: $825
• Application Fee: $250
• Administrative Fee: $25
Total Fee – $1,100
This program does not require approval by the registrar of the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post Secondary Education and Future Skills. As such, the registrar did not review this program.
